TERMS & CONDITIONS


Conditions of Entry

Hokitka's Regent Theatre has been restored with over 100,000 hours of community work so far, with this in mind we ask that you kindly respect the following conditions of entry:


• Patrons must follow any instructions of Theatre staff.
• Cellphones MUST be turned off in the auditorium.
• Recording in the auditorium is prohibited.
• Please refrain from talking during films.
• Feet must be kept off seats.
• Photo ID may be required for proof of age for all restricted classification films.
• Photo ID may be required for proof of age when claiming seniors or student rates.
• Each patron must have a ticket to enter the auditorium and keep it with them at all times.
• Tickets will not be refunded after a session starts.
• Hoods and caps are not to be worn anywhere in the theatre building.
• No alcohol is can be brought into the theatre and people under the influence of alcohol or drugs will not be admitted.
• Only food and drink purchased at the Regent can be consumed in the theatre.
• Smoking and vaping are not permitted anywhere in the building, including the entry steps.
• This theatre is monitored by night vision cameras.
• Any disruptive behaviour will result in immediate removal from the theatre with no refund.

Website Terms & Conditions

Payment Methods
Hokitika's Regent Theatre accepts Visa and MasterCard. All charges are in NZD.

Booking Fees
Tickets purchased on this website are subject to a Booking Fee per ticket charge which is a non-refundable charge. Hokitika's Regent Theatre reserves the right to alter any and all fees from time to time and without notice.

Allocated Seating
Where allocated seating applies to a session you have the choice of choosing your own seat on the website. Otherwise seat allocation for tickets purchased via this website is a on a “best available” basis and is not available and the session is a general admit.

Amount of Tickets per Customer or "Ticket Limits"
When purchasing tickets on this website you may be limited to a specified number of tickets for each movie session/event.

Censor Warning
Please check the censor warning before buying the tickets. Anyone under age will not be allowed entry for an age restricted movie. Please also check for any additional ratings/entry restrictions that may be applicable for events/movies from time to time.

Identification
Where tickets requiring identification are purchased, suitable identification must be presented upon collection of the tickets. Failure to present suitable identification will result in the applicable tickets being forfeited and tickets to alternative suitable shows offered in their place.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the Booking. Only you may be aware of any problem that has occurred during the purchase process. Hokitika's Regent Theatre will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Ticket Collection
Your Booking confirmation will be sent via an email to the email address that you entered on the Booking Confirmation page. This confirmation needs to be printed and shown at the Cinema Ticket Counter in order to obtain a physical ticket for entry to the movie session/event. Alternatively, you may provide the credit card used to purchase the tickets for picking up the tickets at the Cinema/Venue.

Refunds and Exchanges
Tickets purchased via this website are sold for a specific session only and are sold on a strict no-refund noexchange and no-transfer basis unless required by law. Hokitika's Regent Theatre will refund in full if a session does not go ahead due to a cinema fault. If you are unable to make a show refunds are available at the physical box office only up to one hour before the show starts. Refunds and swaps are not available after the show has started. Refunds and swaps are not available over the phone or via email.

GST
Prices on this website include GST where applicable.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect (regardless of whether because of an error in a price posted on this website or otherwise communicated to you), or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then Hokitika's Regent Theatre will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of human error or a transactional malfunction of this website.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed. Should this occur, Hokitika's Regent Theatre will attempt to contact you and refund the amount as per the policy of Hokitika's Regent Theatre. Hoktika's Regent Theatre may, at its discretion, refuse to sell tickets to you or withdraw any tickets from sale via this website.

Competition Rules
By entering any promotion or competition you are bound by and agree to comply with the competition terms and conditions of that competition.

Need Help?
Contact Hokitika's Regent Theatre personnel, during business hours, on 03 755 8101 to request assistance with your Booking or Payment.

Modification of terms
Hokitika's Regent Theatre reserves the right to change these terms and conditions or modify the website from time to time. The user shall be responsible for regularly reviewing these terms and conditions.

Ticket purchase and billing information
When purchasing tickets through this website you must provide personal details, including credit card billing information. Your credit card details are used for real-time billing of ticket purchases and are not retained on our server.

Electronic email addresses
We will record your email address if you transmit it to us electronically. Your email address will only be used for the purpose for which you provide it and will not be added to a mailing list unless you request that this be done. We will not disclose your email address without your consent.

Governing Law
These terms and conditions shall be construed in accordance with, and shall be governed by, the laws of New Zealand.